We will work with you to help solve any issues you may experience concerning your order. However, please note that any item purchased at a sale price is a final sale.There is a no return policy on sale items.
Physical Product Return Policy
If you are not completely satisfied with your purchase of a physical product (excluding supplements / shakes – please see below for supplement return details), please contact us at email@example.com within 30 days of receipt of shipment for a full refund or credit towards any other program or product – minus any shipping fees.
Refunds will be made in the same form of currency used for the purchase minus any shipping fees. For example, if the item was purchased with a credit card, your credit will be issued to that same card.
Items must be returned in their original condition; meaning they must be unused and sent back in original box. We understand the product comes in cellophane and you must unwrap to view the product, we only ask that you do not remove, photocopy or write on any portion of the product, as it will not be eligible for return if it is used or damaged in any way. We advise that you send returned items fully insured, and ensure the items are well packaged, as you are responsible for any damage that occurs to items in transit.
Please Send Physical Product Returns To:
The Gottfried Institute
2625 Alcatraz Ave, Suite 369
Berkeley, CA 94705
Supplements / Shakes Return Policy
If you change your mind and do not want the product (whether it is open or unopened) and it is within 30 days of receipt of product, you will receive a full refund. If you change your mind after 30 days you will receive a 75% refund.
If you have an adverse reaction to the product you will receive a full refund. Thorne, our supplier, would like to know the specifics of any reactions, so if you can let them know they will file a “customer complaint form” and have one of their medical technicians follow up. You can email our contact Deanna (firstname.lastname@example.org) with any concerns about supplements, shakes, or shipping.
Please Send Supplement / Shake Returns To:
25820 HWY 2 West
Sandpoint, ID 83864
Important: Please contact us at email@example.com for return authorization before returning any products.
Digital Product / Program Return Policy
Our general policy for digital (non-physical) products and programs is a money-back guarantee for 30 days, HOWEVER refund periods on digital content purchased from SaraGottfriedMD.com do vary. If you are not completely satisfied with your purchase, please contact firstname.lastname@example.org within the refund period for a full refund or credit towards any other program or product.
Refunds will be made in the same form of currency used for the purchase. For example, if the item was purchased with a credit card, your credit will be issued to that same card.
You may not modify, transmit, publish, participate in the transfer or sale of, reproduce, create derivative works from, distribute, perform, display, or in any way exploit, any of the content provided by Dr. Sara Gottfried, MD or the Gottfried Institute, in whole or in part, and more specifically, you will not print, copy, or ‘lend’ to any other person. By purchasing any eBook, product or program, you hereby acknowledge and agree to these terms.
Please note that it can take 7-10 days for refunds to fully process.